When an order is lost and we can not figure out what happened, we submit a claim to the store.

Unfortunately, not all stores accept claims.

Accepted claims are reviewed by the store in usually no longer than to 8 weeks. Sometimes we receive a response earlier than that, sometimes later.

However, the news about an affirmative decision and successful confirmation of Cashback is worth waiting for a little; we are always there to monitor the situation.
If we don’t get any response within 2 months from the date of application, we will contact you and do our best to solve the matter.

We will be there for you during the entire process!