Issues with cashback

Possible reasons for losing Cashback and how to prevent from it getting lost again
It's disappointing, but sometimes Cashback is not automatically recorded. This usually happens for 5 reasons: 1. The main rules of shopping with Ca...
Wed, 23 Jun, 2021 at 7:44 AM
Sending an application to an online store when Cashback is lost
When an order is lost and we can not figure out what happened, we submit a claim to the store. Unfortunately, not all stores accept claims. Accepted...
Wed, 23 Jun, 2021 at 7:44 AM
Search for lost Cashback in our system
At this stage, we are looking for cashback in our system. It can be found if: 1. The order is stuck on our partners’ side. We can see that it was su...
Wed, 23 Jun, 2021 at 7:44 AM
My Cashback is not appearing in my account
Cashback should appear in your user account within a few minutes (sometimes longer - up to 1 week) after purchase. Why can wait times vary so much It al...
Wed, 23 Jun, 2021 at 7:45 AM
I have received/paid for my order but I haven't received Cashback yet
Payment and receipt of the ordered goods does not affect Cashback approval time.  Shops approve Cashback within the stated period as long as the order hasn...
Wed, 23 Jun, 2021 at 7:46 AM
What is pending Cashback? Why should I wait for Cashback to be credited to my account balance?
After a purchase is made with Cashback, your Cashback appears in your Igloo account with "Pending" status. This status is used during the peri...
Wed, 23 Jun, 2021 at 7:45 AM